The Hardware Information Does Not Match With Your Dongle Please Contact Autodata |top| -

Check Device Manager for "SafeNet USB SuperPro" to ensure it shows no errors. 3. Run Autodata as Administrator

Many workshops still use older, offline versions of Autodata (such as v3.45). If you are using a cloned version that relies on a hardware emulator, this error means your third-party license emulator has crashed or failed to match your current Windows environment.

Double-click the new registry file to merge it into your system. 3. Configure Regional Settings

Right-click the driver and select . Restart your computer.

Open the and navigate to Programs and Features . Check Device Manager for "SafeNet USB SuperPro" to

Support will typically provide a proprietary initialization utility. This utility clears the old hardware profile and binds your existing USB dongle to your new PC hardware configuration. To help narrow down the problem, please let me know: Are you using a or a software emulator ?

Screenshot of error message

Run the "GetUid" utility (often found in a "Keygen" or installation folder) as an Administrator to retrieve your current computer's UID.

Note down your customer number, software license key, and dongle serial number. Contact official Autodata technical support directly. If you are using a cloned version that

: Lower your User Account Control settings to "Never Notify" while troubleshooting. 5. Verify Emulator Status

Automotive technicians worldwide rely on Autodata for wiring diagrams, service schedules, and diagnostics. However, a USB security dongle error can instantly halt workshop operations.

Our workshop is currently unable to access AutoData due to the error: "The hardware information does not match with your dongle. Please contact AutoData."

Unplug the dongle and insert it into a different USB port (preferably a USB 2.0 port directly on the motherboard, not a USB hub). Try again later.

“The hardware information does not match with your dongle. Please contact Autodata.”

Physical USB keys can degrade, suffer internal hardware failure, or short-circuit over time.

attempt to crack or bypass the dongle. Not only is it illegal, but counterfeit dongles often contain malware. AutoData also updates its database monthly – a cracked version will have outdated wiring diagrams and torque specs, putting your customers at risk.

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