buttons simultaneously, then releasing the Stop button and pressing it 5 times before releasing both. The Reset Button:
This low-level operating system issue means the spooler cannot read the printer info block structure sent by the software payload.
: The device properties list in PrintCopyInfo is misconfigured, causing it to view the request as an unauthorized hardware modification. How to fix it : Go to the central PrintCopyInfo device discovery panel. Click Rediscover Device Capabilities . printcopyinfo error codes new
Ensure you are using the Global Print Driver or a verified V4 Driver from the manufacturer. New OS updates often break older V3 drivers.
Remove all toner cartridges, power cycle the printer (unplug for 60 seconds), and reinstall the cartridges one by one to see which one triggers the fault. Error 16 (Print Head/Carriage Failure): The printer board cannot "sense" the print head. buttons simultaneously, then releasing the Stop button and
| Code | Description | Fix | |------|-------------|-----| | 49.4C | Copy count mismatch between driver and firmware | Update firmware, reset printer to defaults | | 49.3A | Collate + copy memory error | Reduce resolution (e.g., 600dpi → 300dpi) |
Ensure that the checkbox for is marked under the "Allow" column. Click Apply and restart your computer. Proactive Best Practices to Prevent PrintCopyInfo Failures How to fix it : Go to the
Access the printer’s web interface by typing its IP address into a browser; this usually provides a much more detailed "Fault History" than the small on-device screen. Microsoft Support for a particular printer brand (like ) or help finding a specific manual Error 16: Is it my Printer Head or Carriage Board.?
: Leave the printer completely unpowered for 20 to 30 minutes to reset the internal thermal sensors.