Open the SADP tool on a computer connected to the same local network switcher as your camera. Locate your locked device in the list and note down the and the Start Time/Device Date . Step 2: Input Data into the Helper Tool
: Once you receive an "Encrypt.xml" file back from support, use the "Import File"
: Users can often click "Forgot Password" directly on the device monitor and scan a QR code with the Hik-Connect app to receive an instant verification code. Hik-Partner Pro hikvision password reset helper 1101 link download
The most common cause of Error 1101 is that your computer and the Hikvision device are on different IP subnets (e.g., your PC is 192.168.1.5 and the camera is defaulted to 192.168.254.10 ).
If the 1101 method fails, your device uses newer firmware. You must use the official, secure Hikvision recovery procedure. Open the SADP tool on a computer connected
Step-by-Step Guide to Resetting Password and Fixing Error 1101
. This software scans your local network to identify connected Hikvision hardware, allowing you to modify IP addresses or initiate a password reset. Hik-Partner Pro The most common cause of Error
Connect your computer directly to the same router or switch where the Hikvision DVR/NVR is plugged in.
: For newer devices (firmware V3.0+), Hikvision officially recommends the , which you can download from the Hikvision official website How the Helper Works