Genetec Config Tool Default Password Page

Defenders often claim, “The Config Tool only works on the local subnet.”

If you get an “Invalid username or password” error, the previous administrator likely disabled the internal Config Tool users or changed the password. Your options:

This report addresses the security protocols regarding default passwords for the .

Locate the admin user, right-click it, and select Edit .

Whenever possible, use Active Directory (AD) or LDAP to manage users. This allows you to manage security policy centrally and removes the need for local Genetec passwords. genetec config tool default password

Navigate to the tab located on the main configuration panel.

For Genetec appliances (e.g., Synergis Cloud Link or AIDA hardware), you can physically reset the device to factory defaults. After a factory reset, the Config Tool login reverts to admin / genetec . This will erase all appliance-specific configurations.

If authorized by Genetec Technical Support, run the password reset scripts provided through the Genetec Portal, or overwrite the specific database user table values.

Include uppercase letters, lowercase letters, numbers, and symbols. Defenders often claim, “The Config Tool only works

Require a secondary verification code from an authenticator app (like Microsoft Authenticator or Google Authenticator) before granting access to system configuration settings. Troubleshooting Common Login Failures

To log into the Config Tool immediately after a fresh installation, use the following steps:

For the Synergis Cloud Link hardware appliance (used for door controllers), the default credentials for the web interface are: Requirement:

| Context / Scenario | Default Username | Default Password | Notes | | :--- | :--- | :--- | :--- | | (SV-16 Appliance) | Admin | (Blank) | Set a strong password during the First Run Wizard | | Genetec Security Center SaaS (Cloud) | admin | (Received via email) | Password is sent in an activation email and must be changed on first login | | Security Center Server (Server Admin) | admin | Variable | Prompted to create a secure password during Server Admin installation | | Third-Party Device Integration | admin / Administrator | alphaadmin / Admin | Hardcoded defaults on some cameras and legacy configurators | | Vulnerability (Media Gateway Role) | (Default user) | (Blank) | A vulnerability in versions ≤5.7 that exposed all cameras | Whenever possible, use Active Directory (AD) or LDAP

If the default blank password does not work, it was likely changed during installation or by another administrator. You can reset it using the following methods: 1. Resetting via Server Admin (Easiest)

When deploying or maintaining a Genetec Security Center system, administrators and technicians frequently need to access the software via the Config Tool. If you are setting up a system for the first time or performing maintenance, understanding the credential architecture is critical for both access and system hardening.

Enter Admin as the username and leave the password field completely empty.

Genetec Security Center separates its management environments into two primary applications. Both rely on the same central Directory database for authentication, meaning your administrative credentials apply to both tools.