These steps should help you troubleshoot and hopefully resolve the issue with your BlackBerry KEYone being stuck in the bootloader menu.
Use the volume keys to navigate down to and press Power to select it. Confirm by selecting Yes or Factory data reset . Once complete, select Reboot system now . Step 5: Reload Firmware via BlackBerry Autoloader
(e.g., BBB100-1, BBB100-7)? Did this happen after a software update or a drop? Are you comfortable using a computer to fix the phone? Share public link blackberry keyone stuck in bootloader menu top
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A physically jammed volume button (usually Volume Down) can trigger the bootloader menu upon every restart. These steps should help you troubleshoot and hopefully
Download and install the on your computer.
key to confirm. If the phone simply returns to the same menu, the OS may be corrupted. Force Restart : Hold the button for 10 to 30 seconds . This can sometimes break a software loop. Check for Sticky Buttons : A common physical cause for this screen is a stuck Volume Down Once complete, select Reboot system now
If your device boots but still gets stuck in the bootloader menu, a factory reset might help. Note that this will erase all data on your device.
This is the simplest path, telling the phone to just try starting normally. It's worth a shot.
Navigate the bootloader menu using your hardware keys to see if you can trigger a successful launch.
A failed Android update, a malfunctioning app, or interrupted firmware update.