Before making any modifications, make a copy of the original file (e.g., cp vicidial.php vicidial_backup.php ). A missing semicolon can crash the entire agent screen.
Agents input their Phone Login , Phone Password , User Login , and User Password .
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Tail the log:
: VICIDIAL dials numbers from a predefined list based on certain criteria, such as time of day or specific area codes.
Agent selects a disposition (e.g., "Callback - Tomorrow"). AGC executes rules:
Whether you are a system administrator, a developer, or a call center manager, we hope this deep dive gives you full command over the heart of VICIdial. agc vicidialphp work
: Executing sequence commands to end a call and set its status.
<?php /** * AGC Dynamic Priority Rebalancer for Vicidial * Call this script periodically (every 10-30 sec) via crontab or vicidial.php hook */
ini_set('memory_limit', '512M'); ini_set('max_execution_time', '300'); Before making any modifications, make a copy of
agc/vicidial.php is the main tool used to manage high-volume, professional call centers. Its ability to integrate with the VICIdial server backend allows for seamless operations, from small setups to large-scale, 500-agent operations. Its efficiency in managing inbound, outbound, and blended campaigns makes it an essential tool for boosting agent productivity and improving customer satisfaction.
$agc_config = [ 'rebalance_interval' => 15, // seconds 'min_agent_idle_sec' => 10, // idle threshold 'boost_per_idle_agent' => 3, // priority boost per idle agent 'max_priority' => 10, // max priority value 'min_priority' => 0, 'campaigns_enabled' => [1, 2, 5], // enable for specific campaigns 'skill_weight' => 0.4, // how much skill score affects priority 'wait_time_weight' => 0.6 ]; ?>
: Allows external CRM systems to insert leads or trigger functions within the agent environment. 4. Database Interactions and State Tables : Executing sequence commands to end a call
vdc_db_query.php queries the MySQL database and returns the state of the call or agent. If a call is routed to the agent, the backend returns the customer's data (name, phone number, address), which JavaScript then dynamically injects into the agent's screen without a page refresh. 3. Interaction with Asterisk via MeetMe/ConfBridge
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